A guide’s best friend: Mobile for escorted tour operators

Recently at an industry event I got chatting to a director of an escorted tour operator. We chatted about the business challenges his company face, the amazing trips they offer and of course, I had to ask how they were using technology within their travel business.
Feb 20, 2018

5 Reasons Why Your Content Strategy and SEO Should Align

We’ve all heard it before—content is king. But if content is king, then search engine optimization (SEO) should be king, too. While digital content strategies and SEO are continuously changing, there is one thing that holds true: Content strategy and SEO are better together.
Feb 20, 2018

Travel agents are human too...

Take a look at the world’s leading Online Travel Agencies (OTAs) and they share many common attributes.
Feb 20, 2018

Top 3 Uses of Applied AI in Travel that will Change the Industry

Artificial intelligence (AI) applications for the travel industry are becoming increasingly complex and valuable.
Feb 19, 2018

Why a "less is more" approach to distribution can pay off

When it comes to managing distribution, it can seem counter-intuitive for hotels to adopt a ‘less is more’ strategy. However, if certain channels aren’t performing as effectively as others, it could be time to re-evaluate where your efforts would be better concentrated
Feb 15, 2018

Getting the channel distribution balancing act right

‘Time is money’ goes the saying that sometimes feels as if it rules the world. Businesses everywhere are trying to achieve more, in less time, and for less cost. When it comes to effectively managing distribution, it isn’t so much about the time and the money, but what you do with it that counts.
Feb 14, 2018

Quick Guide to Mobile Keyless Entry

We live in an era of instant gratification where staying ahead of the curve is more important than ever. Mobile keyless entry is no longer limited to Hilton, Starwood and Marriott; it’s arriving across the board as you read this.
Feb 13, 2018

Hotel tech trends transforming the guest experience in 2018

Every year, the colour experts at the Pantone Colour Institute read the proverbial tea leaves and proclaim a colour of the year.
Feb 12, 2018

GDPR in Travel: The Opportunity

With the regulation deadline fast approaching there is lots of discussion around what brands need to be doing next to cleanse their data and improve compliance.
Feb 08, 2018

Growth strategies for your vacation rental business should be rooted in data, not luck

Market fluctuations in the vacation rental industry causes huge shifts in the industry’s investability, leaving would-be investors with questions like: where are the best locations for short-term rentals, what can I afford, and is my property performing well?
Feb 06, 2018

Five Superpowers of a Successful Revenue Manager

The hospitality industry has greatly progressed to adapt to today’s highly dynamic environment of increasing market competition, continuously rising costs and quickly changing demand created by guests who are getting more selective by the day.
Feb 05, 2018

Added intelligence to the Travel Industry

Nick Williams from Sapphire Systems, an ABTA Partner, asks how travel companies can use Business Intelligence (BI) more effectively to drive forecasting accuracy and accelerate business growth.
Jan 29, 2018

Virtual reality is bringing “try before you buy” to travel - and that’s a good thing!

So I’m not a gamer in any way, shape or form but I’m a huge fan of Virtual Reality (VR) especially travel VR. It’s the single most immersive experience to have, without actually physically being there.
Jan 25, 2018

The Problems with Outsourcing

Outsourcing can be a frightening prospect for many companies. Moving internal process and workloads over to a third-party organization isn’t a walk in the park.
Jan 22, 2018

Meon Valley Delivers Streamlined Customer Experiences Using Freshdesk

For travel companies, customer experience will be the main priority in 2018 according to research by Travel Technology Europe. Improving areas like usability, support and ease of use around services can help keep customers happy and coming back in the future.
Jan 22, 2018

The Importance of Great Travel User Experience

Creating a great user experience for consumers is an essential element of any travel brand’s website and is a fundamental feature of the overall customer journey. This experience is made up of three key areas: pre-travel, during-travel and post-travel.
Jan 16, 2018

Consumer travel search with voice-assisted technology: Eliminating choice or fast-track to your dream destination?

Perhaps it’s only a matter of time before Alexa’s worked out your dream holiday, booked it – and requested the time off work on your behalf.
Jan 11, 2018

Wanderpay – a year on from winning the Disrupt Award

Winning the 2017 Disrupt Award was one of the pivotal moments of 2017 that really validated what we were bringing to the market.
Jan 09, 2018

Outcomes not output - how to deliver the right thing

I recall one day being super proud of my agile teams, we’d finally got the secret sauce right.
Jan 03, 2018

Changing a property management system – what to look for and the pitfalls to avoid

In the busy, data rich world that we live in, your guests (and potential guests) have a multitude of property options
Dec 18, 2017